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Posted: Tuesday, January 2, 2018 4:59 AM

StarResource, L.L.C.
Job Description

Client Care Supervisor

Reports to: Area Manager

Department: Operations

job summary:

Provides service to staff and clients by scheduling qualified staff to fulfill client needs, employee recruitment and retention, field employee supervision, regulatory compliance and marketing services.

ESSENTIAL FUNCTIONS:

1. Schedules staff to fulfill client needs.

2. Determines and records staff availability.

3. Schedules, interviews and processes applications.

4. Schedules and conducts orientation.

5. Field Staff training.

6. Answers phones and routes callers to appropriate staff.

7. Monitors field staff to maintain consistent schedule.

8. Monitors staff time sheets for care plan compliance.

9. Monitor telephony system to assure field staff attendance and task recording.

10. Introduce new caregiver to client prior to initial shift.

11. Monitor nurse visits for compliance to care plan.

12. Supervise staff, conduct performance evaluations and implement disciplinary procedures.

13. Visit clients to evaluate employee performance and improve client relationships.

14. Assure service line compliance with regulatory requirements.

Additional Responsibilities:

1. Re stock the new employee packets.

2. Participates in on-call coverage.

3. Works client assignments as necessary to assure service delivery.

Knowledge, Skills & Abilities:

1. Proficiency with personal computers and business applications.

2. Works well under pressure and completes duties by deadline.

3. Ability to multi-task.

Education and Experience:

Minimum of high school education, college education preferred. Work experience in service environment preferred.

Knowledge, Skills & Abilities:

1. Proficiency with personal computers and business applications.

2. Works well under pressure and completes duties by deadline.

3. Ability to multi-task.


Associated topics: assistant general manager, district manager, editor in chief, gerente, manager, petty officer, police captain, police commander, senior manager, shift supervisor

Source: http://www.jobs2careers.com/click.php?id=4717542146.96


• Location: Columbia/Jeff City, Owensville

• Post ID: 37272567 columbiamo
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