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Posted: Monday, April 24, 2017 3:23 AM

Primary Function: Works closely with the On Site Services Representative (OSR) on multiple customer sites to execute duties outside of scanning, put away, spot buys and relationship building that exceed 15 minutes Examples include machine fix, data collection, new installations, and labeling. Principle Duties & Responsibilities: CORE DUTIESPerforms data collection at the customer’s site.Assists customers with staging, labeling and organizing product at a customer site.Perform implementation duties for new customers or new servicesPerform machine break fix activities at the customer’s siteTrains customersExecutes product relocation and discontinuation processProvides OSR PTO coverage (<30% of role)Supports the customer’s product ordering needs, product selection and technical support.May assist in customer training based on the implemented solution. Performs necessary duties to maintain a clean, safe and organized working environmentEnsures compliance to documented policies and processes in order to provide superior customer service with the on-site service and to exceed customer expectations.Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.Comply with the safety and inspection requirements of the facility where the service is being provided.Partners with the Onsite Services Representative and or Account Manager to pass along all necessary and relevant customer informationProvides excellent customer service by resolving problems promptly and accurately in a manner that will retain and promote customer loyalty.May work on-site at various customer locations.Executes the Grainger Service Promise and demonstrates, by action, the company Values.Executes NRBA standards as escalated by OSR and follow Standard Work Preferred Education & Experience:High School Diploma or equivalent preferred.0-1 years of experience in related field preferred.Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business needDemonstrates a commitment to provide superior customer serviceEffective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phoneIs aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal developmentMust be computer literate and able to learn required software programsAble to operate powered industrial equipment as neededMust be self-directing, managing several projects simultaneouslyProfessional in appearance, attitude and actionBackground checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and/or operating equipment)Must possess and maintain a valid driver’s license in State of residenceMust carry required levels of automobile insurance Work Environment: Reports directly to Mgr, Onsite ServicesSignificant daily interaction with customers, OSS support team, branch team members andmembers of the Sales staffSome interaction with vendors, freight carriers and other internal business partnersWill work at customers’ facilities. This is typically a plant type of facility. Conditions can be noisy and space can be limitedWill use computers, scanners, and be in contact with Grainger parts & supplies on a daily basisMay be required to drive a Grainger vehicle for customer deliveriesPhysical requirements include moving from one place to another, reaching, lifting, climbing, standing and bendingVerbal and written communicationMust be able to regularly lift up to 50 pounds unassisted and heavier loads with assistanceMust be able to take direction, but also to work independently and to change focus to meet changing demandsMay require travel to local &/or rural markets. Travel 5-10% .

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• Location: Columbia/Jeff City

• Post ID: 24895723 columbiamo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017