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Posted: Wednesday, February 7, 2018 12:24 AM

General Summary:
The Medical Office Secretary performs overall front office responsibilities which include scheduling patient appointments, answering clinic phones, greeting patients, receiving payments from patients.
Essential Duties and Responsibilities
1. Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
2. Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.
3. Verifies insurance coverage and collects co-payments at time of service. Coordinates patient super bills with log. Balances cash box at the end of day.
4. Completes chart preparation for next day by the end of your scheduled shift. Generates new patient charts.
5. Updates patient biographical data as directed, assuring correct patient and insurance data in chart and computer.
6. Pulls charts for same day appointments when necessary. Completes chart preparation for next day by the end of your scheduled shift.
7. Maintains patient confidence and protects operations by keeping information confidential.
8. Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Standards of Behavior
v Service: I will seek out opportunities to improve customer satisfaction, always maintaining a positive attitude, showing respect to those we serve, and maintaining a safe environment for everyone
v Opportunity: I will address the needs of my customers and respond in a timely manner. It is my responsibility to provide everyone with prompt service, assist customers, listen courteously and maintain their right to privacy.
v Attitude: I will represent PCRMC with a positive attitude, caring demeanor and professional appearance in all encounters including stressful situations. A positive attitude is demonstrated through a friendly approach, active listening and meeting the needs of our customers.
v Respect: I am dedicated to serving our customers. I will treat everyone with courtesy and respect. I will respect and appreciate the value of all individuals through my behavior and communication.
v Safety: I am committed to promoting a safe culture within our organization.
High school diploma or equivalent required.
Minimum Work Experience
Prefer at least one year's experience in a medical office. Candidate must be computer literate. Experience with an equal level of responsibility and customer service will be considered.
Not applicable
Mental/Physical Requirements
While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
Working Conditions
A standard medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.
Receipt and Acknowledgment
I acknowledge and understand that:
Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will.
This job description indicates the general nature and levels of work, knowledge, skills, abilities and essential functions (as covered under the Americans with Disabilities Act) expected of recipient. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time if I am unable to perform essential functions of the job.
Job duties, tasks, work hours and work requirements may be changed at any time.
Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations.
I have read and understand this job description.


• Location: Columbia/Jeff City

• Post ID: 39199802 columbiamo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018