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Posted: Saturday, February 3, 2018 6:25 PM

**Requisition Number** 17-1387
**Post Date** 1/4/2018
**Title** Region Quality Director
**City** Various- Europe
**Country** Various- Europe
Role Summary / Purpose
The FieldCore Region Quality Director demonstrates accountability for functional, business, and broad company objectives and strategy by working in close collaboration with fellow Region FieldCore leaders and their entire teams to execute the FieldCore Quality
In addition, the Region Quality Director will work in partnership with the entire Regional and Global FieldCore team to support growth and drive excellence across the organization, lead short and long-term quality planning, assurance, control, improvement,
and build a Quality culture throughout the business.
This position will be a member of the Region leadership team and report to the FieldCore Global Quality Leader.
Essential Functions
+ Provides strong Quality leadership in support of business goals and objectives
+ Lead Quality for all customer work, FieldCore staff, fixed facilities, Tooling centers, and supporting functions
+ Lead all Quality staff in the Region
+ With the Region leadership team, build a Quality Culture throughout the organization where defects are not accepted, created, or passed-on. Lead the deployment of campaigns such as Stop Work and Leadership Observation process
+ Drive the full implementation of the Quality Management System, develop Audit plan, perform Audits, and drive compliance improvement and simplification of the QMS
+ Lead the measurement, analysis, and regular operating rhythm around Quality metrics including Customer Experience and Cost of Poor Quality
+ Apply Quality Planning, Assurance, Control, and Lean Six Sigma methodologies to improve process capability and thereby improve all Quality metrics:o Define and implement Quality standards and controls for field work, including but not limited to proper execution of FME (Foreign Material Exclusion), QCP (Quality Control Plan), FP (Field Procedure) Quality Work Instructions, and OFE (Human Error Prevention)o Perform Quality Planning through proper readiness tollgate reviews including application of risk identification and mitigation through PFMEA methodologyo Participate in critical outages to ensure compliance with all Quality standards by performing physical verification and coaching the onsite teamo Measure performance of onsite teams against Quality standards, analyze trends and opportunities, and report results to managemento Perform Site Quality Audits, conduct analysis and recommended actions
+ Manage the NCR process including driving increased capture and faster resolution
+ Lead and support Root Cause Analysis including overseeing the implementation and effectiveness of corrective and preventive actions
+ Work with operating leaders and teams to create a roadmap of continuous improvement projects and track the implementation and impact on customer facing metrics:o Lead and facilitate cross-functional project teams to drive standardization and simplificationo Explore, evaluate, and codify best practices while ensuring new methods are formalized in the Quality Management Systemo Proactively identify innovative and high impact methods by engaging field teams for ideas, evaluating the ideas for feasibility, and working with FieldCore teams to test them for effectiveness and potential future standardizationQualifications / Requirements
+ Master s degree preferred in engineering or equivalent experience in field services and/or quality roles
+ Extensive progressive experience and demonstrated success/knowledge in field services and/or quality roles
+ Significant experience of managing and developing multi-discipline teams, preferably with international reach across multiple service types. Strong, proven leadership capabilities
+ Strong customer orientation and willingness to promote customer interests
+ Native or fluent language skills for area of responsibility and ability to communicate and work effectively in English
+ Change agent with strong credibility and influencing skills and the proven ability to build relationships and influence stakeholders to become supporters
+ Experience of managing complex projects with multiple stakeholders through to successful completion within time constraints
+ Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results in complex situations
+ Experience implementing and influencing quality metrics
+ A procedure mindset and ability to implement procedures and monitor compliance
+ Strong analytical and quantitative skills with excellent critical thinking ability
+ Strong interpersonal and leadership skills
+ Strong project planning, as well as, both written and oral communication skills
+ Significant travel in Region requiredDesired Characteristics
+ Advanced level of knowledge of one or more: Gas turbine, Steam turbine, Generator, Boiler, Nuclear, or Wind Turbine service
+ Advanced degrees in business or technical fields or industry certifications
+ M/BB certification, and/or Lean Sensei or TOC credentials
+ Prior roles in measurement and improving Customer Experience or Service Excellence
+ Additional languages
+ Strong networks within Granite and GE Power, especially Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage
Associated topics: design, engineering, manufacture, product, product manager, production, program manager, quality


• Location: Columbia/Jeff City, Jefferson City

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