Trainer / Writer - Columbia - IBM (Columbia, MO)

Trainer / Writer - Columbia Job ID SO_DEL-0538120 Job type Full-time Regular Work country USA Position type Professional Work city Columbia,MO Posted 27-Nov-2012 Travel No travel Job area IT & Telecommunications (non consulting) Business group SO Delivery Job category Technical Services Business unit GeoSrvDelivery Job role Primary/Project Pool Rep-Rhythm/Blues/Jazz Job role skillset General Commissionable/Sales-Incentive jobs only No Job description IBM has your long-term professional life in mind. What''s your passion? Learn new skills, work across different disciplines or move into new challenges. It''s possible with our award-winning, customized professional development and leadership training. On average, every IBM employee takes advantage of more than 60 hours of training a year. IBM offers competitive benefits, as well as an industry-leading practice of performance-based bonuses for all employees. We believe that global innovation demands diverse employees and attractive work/life initiatives that sustain, and retain, them. IBM gives you the power to design your workday, and your life, according to your unique styles and needs. IBM has opened a new technology service delivery center in Columbia, Missouri, creating up to 800 jobs and providing high-value information technology services to IBM customers. IBM's Technical Delivery Services Center is focused on increasing delivery quality and bringing together all IBM worldwide service delivery capabilities for Strategic Outsourcing. Please note that this position is co-located with other employees on site at the Delivery Center in Columbia, MO. No remote\" or work from home\" opportunities at the Columbia Delivery Center. IBM''s Delivery Center in Columbia, MO is seeking talented Trainer/Writers to develop and deliver training and documentation on Incident, Problem and Change (IPC) Tools for internal and external clients. Primary Responsibilities: * Clearly articulate training and write documentation that is easily understood by intended audience (American English native speakers) * Work with Information and Productivity Services Team Lead/Subject Matter Expert (SME) and project team members, as appropriate, to resolve documentation issues * Use approved team templates to develop or update documentation or training deliverables * Create and produce e-learning (CBT) training using Adobe Captivate 5 or other tools as required * Notify Team Lead (SME), department manager, and/or other appropriate persons of account issues Highly qualified candidates will: * possess strong communication, negotiation and interpersonal skills * have ability to identify gaps in best practices. Perform research and offer alternate solutions to SME''s; * be able to work independently and as part of a team; * demonstrate proven technical writing and organizational skills; * be flexible and easily adaptable to changing priorities; * be proficient in technical documentation development tools such as Microsoft Word 2003, Acrobat Professional 8.0, Visio 2002 and FrameMaker 8.0 or later; * be adept at establishing and leading group training sessions using online meeting tools; * be able to meet tight deadlines while maintaining a high level of quality; * be competent in defining, planning and managing project deliverables; * be capable of working on multiple projects simultaneously with minimal supervision; * have experience in building and maintaining productive relationships with clients; and * be knowledgeable in user-centered design, accessibility and usability principles. Required * At least 2 years experience in /as a writer * At least 2 years experience in delivering training * Basic knowledge in Asset, IMAC and Deskside services * English: Fluent Preferred * Associate''s Degree/College Diploma in Business/Management * At least 4 years experience in /as a writer * At least 4 years experience in delivering training * At least 1 year experience in establishing and leading group training sessions using web conferencing tools * Basic knowledge in ITIL and ITUP processes * Basic knowledge in ISM (preferably on 7.2) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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