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Home > Columbia/Jeff City jobs > Columbia/Jeff City customer service

Posted: Thursday, December 28, 2017 11:28 AM

Customer Service Rep Pay: $10.25-11.00/hr. Location: Jefferson City, Mo Job Summary The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. Essential Job Duties The following is not intended to be an exhaustive list of all duties required of this position * Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services * Record customer interactions, by documenting details of inquiries, complaints, comments, and actions taken * Follow standard operating procedures to ensure consistency and accuracy * Address customers inquiries and resolve problems to ensure that appropriate changes are made * Refer unresolved customer grievances to designated departments for further investigation * Communicate with supervisor regarding any potential needs or concerns * Perform data entry accurately * Perform other duties as assigned by management Education and Experience Requirements * High school diploma or GED required * Associate degree is preferred * Previous Child Support experience preferred * Excellent organizational, written and verbal communication skills * Ability to perform comfortably in a fast-paced, deadline-oriented work environment * Ability to work as a team member, as well as independently * Ability to maintain confidentiality and security of all information * Ability to comply with current and updated policies and procedures * Ability to interact courteously and effectively with a diverse population * Proficient in the use of Microsoft Office products

Source: http://www.juju.com/jad/00000000gln0ig?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc02d96ccccc4c3c2d88e438ede98045f000fcf700ee48587d


• Location: Columbia/Jeff City

• Post ID: 37652377 columbiamo
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