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Posted: Thursday, December 28, 2017 11:28 AM

Customer Service Rep Pay: $10.25-11.00/hr. Location: Jefferson City, Mo Job Summary The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. Essential Job Duties The following is not intended to be an exhaustive list of all duties required of this position * Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services * Record customer interactions, by documenting details of inquiries, complaints, comments, and actions taken * Follow standard operating procedures to ensure consistency and accuracy * Address customers inquiries and resolve problems to ensure that appropriate changes are made * Refer unresolved customer grievances to designated departments for further investigation * Communicate with supervisor regarding any potential needs or concerns * Perform data entry accurately * Perform other duties as assigned by management Education and Experience Requirements * High school diploma or GED required * Associate degree is preferred * Previous Child Support experience preferred * Excellent organizational, written and verbal communication skills * Ability to perform comfortably in a fast-paced, deadline-oriented work environment * Ability to work as a team member, as well as independently * Ability to maintain confidentiality and security of all information * Ability to comply with current and updated policies and procedures * Ability to interact courteously and effectively with a diverse population * Proficient in the use of Microsoft Office products


• Location: Columbia/Jeff City

• Post ID: 37652377 columbiamo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018