Home > Columbia/Jeff City jobs > Columbia/Jeff City computer/technical

Posted: Wednesday, January 17, 2018 6:04 PM

Client Reference Code: 208515 JOB SUMMARY Responsible for conceiving and evaluating modifications to tools, technologies and processes that enhance Sales and Sales Operations. Evaluates system change requests, creates, approves and manages project plans. Tests tools and processes prior to launch and performs system administrator functions. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Collaborate with Sales and Sales Operations leaders to identify tool and technology enhancements. Review data and processes for root cause analysis. Evaluates alternatives and recommends solutions. Translate business requirements into technical requirements. Interfaces with IT organization to determine best-case application configuration and design. Develop project plans including objectives, technical deliverables, milestones, stakeholder identification and risk assessment. Review and approve project documents: functional/non-functional requirements, functional design documents, data flows and diagrams, test plans, process documents, etc. Coordinate user acceptance testing. Conducts post launch assessment. Performs system administrator functions for Customer Relationship Management tools such as Work on multiple projects as a project team member, occasionally as a project leader. Responsible for effective communication with all stakeholders. Assist team with day-to-day project management, creates and generates reports in CRM and other operational systems and tools, maintains internal web page permissions and content. REQUIRED QUALIFICATIONS Skills / Abilities and Knowledge Ability to read, write, speak and understand English Ability to quickly identify business problems and engineer effective solutions. Ability to analyze and interpret data into actionable work activity. Ability to prioritize, organize and handle multiple projects and tasks simultaneously, while working calmly, quickly and accurately in a fast-paced environment. Ability to translate and communicate data and complex information in a clear, easy-to-understand manner with all level s of management. Ability to read, write and speak the English language in a clear, straight-forward, and professional manner. Ability to create business and functional requirements, use and test cases, and project plans. Ability to use personal computer and software applications (ie, Microsoft Word, Excel, PowerPoint, Visio, Project, SharePoint). Knowledge of CRM systems.. Education BA/BS in Information Technology, Computer Science, or related field or equivalent work experience. Related Work Experience Number of Years Project Management experience in an IT 3 environment Business analysis and requirements writing 3 System Administrator 3 Experience with Salesforce or Siebel CRM platforms 4 CSG or other billing system experience 4 Experience with SharePoint 3 Telecommunication experience 3 PREFERRED QUALIFICATIONS Education Project Management certification or successful completion of a recognized project management curriculum. Business and functional writing certification or successful completion of a recognized writing curriculum. System administrator experience making configuration type changes and user profile updates. Knowledge of cable television products and services WORKING CONDITIONS Office environment Occasional travel Job Code : TWCIPC340 Sr Application Analyst Exempt 208515BR


• Location: Columbia/Jeff City

• Post ID: 38422922 columbiamo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018