Posted: Tuesday, April 25, 2017 11:33 PM
Join our Winning Team as a Service Desk AnalystAre you customer focused and enjoy helping others? Do you take pride in bringing solutions that make work easier and more efficient? If so, CARFAX may be the place for you! Our internal Service Desk team provides a full range of networked computer support services to internal CARFAX employees and visitors. We provide face-to-face, telephone, and electronic service to our customers to support the overall infrastructure, systems, and processes necessary to operate a high availability, fast paced environment.The CARFAX CultureOur culture offers the unique blend of a high achieving, high-energy workforce in a casual, laid back setting. Our employee focused culture has been recognized and earned CARFAX the honor of being named as one of the "Great Places to Work" 8 times in a row by Washingtonian magazine and additionally by the Washington Post, and nationally by Glassdoor! Are you ready to join a winning team, be inspired daily, and have a blast while doing it? If so, take a detour from your daily grind and apply today!Description:The Internal Service Desk team provides a full range of networked computer support services to internal CARFAX employees and visitors. Service is provided face-to-face, via telephone, and electronically. Service desk analysts regularly work with other technical staff to support the overall infrastructure, systems, and processes necessary to operate a high availability, fast-paced environment.The ideal candidate must be proficient at oral and written communication, must maintain good rapport with customers, must exercise skill in managing multiple concurrent tasks, and must show an aptitude to resolve support issues using sound troubleshooting methodologies.Job Functions:Configure new and existing PC's, laptops, Macs, and virtual machines as requiredMaintain an inventory of hardware, software, purchase dates, warranty and registration information.Manage the hardware vendors (ie Dell, Lenovo, Apple, HP) to repair equipmentProvide accurate and creative solutions to customer's hardware and software problems to ensure user productivity.Research, resolve, and respond to questions received via telephone calls, internal ticketing system, visits, IM and email in a timely mannerSupport and troubleshoot mobile devices and related tools.Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.Assist technical staff to achieve team, department, and company goals.Install and update software using IT internal tech stack.Assist with new employee Orientation training in use of hardware and softwareDocument support issues and resolutionsBuild, test, and deploy software packages to all workstations and laptops using desktop management tools.Provide service and support to offsite meetingsRespond to after hour urgent calls from internal staff. Required Qualifications:Three + years of prior service desk experienceA detailed understanding of Windows 10, Mac OSXStrong experience support with Apple hardware and Mac OSXProficient in and support of MS OfficeExperience with JAMF Casper SuiteExperience with creating and deploying images to workstations and laptops are MUSTExcellent written and oral communication skillsExceptional customer service is a MUSTMust be self-motivated, detail oriented, be able to work effectively in a team environmentAptitude to learn and support a variety of frequently changing applications and systemsBasic understanding of networking and common hardware peripherals (routers, printers)Must be able to provide after-hours support as needed. Be part of on call rotation.Ability to read and write simple script and batch programs.Experience working with or supporting laptops is a MUST. Desired Qualifications:Detailed understanding and supporting Linux OS desktop environmentExtensiveexperience configuring and troubleshooting Linux desktop and Linux server systemsExperience with Windows 2008/2012/2016 Server is huge a plus.Extensive experience with Casper/JAMF or other Mac Management SolutionsJAMF Casper certification is highly desirableExperience with active directory tools is a plusBasic understanding of databases is desirableTwo or three years of customer service experience combined with technical training or Certification in A+ or MSP, or an Associates Degree in IS Physical Requirements:Ability to lift and carry 60 pounds (workstations, servers, printers, etc.)Must be able to lift and move desktop PCs as well as maneuver under counters to run cables and wires for PCs.About CARFAXYou may know CARFAX as the company that has provided trusted vehicle information reports for over 30 years but we are so much more! CARFAX is on a mission to help millions of people shop, buy, own and sell used cars with more confidence. To do this we are constantly expanding our offerings, and stretching into new areas in order to provide needed, trusted assistance to consumers at all points of the car buying, ownership, and selling lifecycle. At CARFAX we invest in the growth of our employees and offer rewarding, creative, fast-paced work, as well as many other opportunities to challenge you in your career.
• Location: Columbia, Columbia/Jeff City
• Post ID: 24979243 columbiamo