Posted: Saturday, April 22, 2017 6:13 AM
We're Hiring a Professional Services Technician Are you a motivated, client-focused IT problem solver? Do you constantly strive to learn more about networks, software, remote access and more? Are you resourceful and positive when approaching IT issues? Do you measure your success for the day by whether you've made people ridiculously or insanely happy? Do you end your interactions with customers with "Is there anything else I can do to help" because you're genuinely interested? Have you ever called back a client or customer just to be sure that everything went okay, even though you were pretty sure it did? Can you have a conversation about a computer problem with a hardware engineer and your grandmother and have it make sense to both of them? For the IT guy or gal who answered 'yes' to these questions, this is the opportunity for you! We are a growing, IT firm in Columbia, MO that is in need of a Professional Services Technician Superhero who can efficiently and effectively solve IT issues, configure equipment, and provide ridiculously good service onsite at a client office in Columbia, MO. In this role, you'll be obsessed with making our customers love us, implementing new hardware and software solutions to increase our client's productivity. We want our customers to say "Wow" after every interaction they have with our staff. As a primary customer contact, your biggest responsibility will be bringing the "Wow" to our customers with excellent communication skills, technical know-how, and doing the job right the first time. But, don't worry! You won't be on your own at the client site - you will have the full support of the JS Computek LLC office who is available by phone, email, and IM. Here are some things you'll do as a Professional Services Technician: Represent JS Computek LLC onsite at our client's sites in Mid Missouri.Install new software and hardware including: Servers; Workstations; Networking Equip; and Business Software apps.Working and refining project scope of work.Following up with clients during and after completion of projects and tasks to ensure excellent customer service and functionality.Live and breathe in our ticketing system that is used to communicate the status of projects to customers including resolutions and additional information gathering.Handle client inquiries with care, going the extra mile for our client every time.We can teach you the technical side of our business, but we can't teach you to love working with our clients. Our ideal candidate has at least 2 years of experience working in a IT / Help Desk / Customer Service environment, demonstrated ability to operate, install, troubleshoot and repair Microsoft OS, Office Software, Server software, networking devices, and a service-driven personality. The ideal candidate will also have experience with Office products (Word, Excel, Outlook), Remote tools and networking as well as experience with a domain environment on the desktop and server level. A Bachelor's Degree in a technology field is not necessary but preferred. We are NOT looking for someone who is unmotivated, needs to be told what to do, and is not interested in learning new ways to do things. Why Work for Us? We keep up on the newest technologies to determine how to integrate them to make our clients more efficient, effective and agile. We love this field because it is constantly changing - and we change with it.We believe in constant learning in and we help you work towards certifications.We genuinely CARE about our clients and the results they get. If you enjoy working for a company that actually "gets it" and takes care of their customers AND their employees, you'll love working here.Mediocrity is NOT an option. Those who are true professionals will love working in an environment where high standards are expected. Whiners, complainers and those with an "entitlement" attitude should not apply.Only detail-oriented resourceful troubleshooters who have a passion for "making things right" and creating a "WOW!" experience for our clients will be considered. The right candidate can expect a competitive compensation plan depending on skill level, with benefits offered. Future growth of knowledge, skills, duties and compensation is available. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.Salary based on experience; please include salary requirements. Job Type: Full-time Required experience: IT / Help Desk / Customer Service: 2 years Required education: HS Graduate Company Description: JS Computek specializes in a wide range of services, including tailored IT services and solutions for small and medium businesses and their owners in the greater Columbia, Missouri area. We are committed to providing every one of our clients with high quality service and support.
• Location: Columbia/Jeff City
• Post ID: 24808023 columbiamo