Posted: Thursday, April 20, 2017 10:19 PM
Join our Winning Team as a Service Desk AnalystAre you customer focused and enjoy helping others? Do you take pride in bringing solutions that make work easier and more efficient? If so, CARFAX may be the place for you! Our internal Service Desk team provides a full range of networked computer support services to internal CARFAX employees and visitors. We provide face-to-face, telephone, and electronic service to our customers to support the overall infrastructure, systems, and processes necessary to operate a high availability, fast paced environment.The CARFAX CultureOur culture offers the unique blend of a high achieving, high-energy workforce in a casual, laid back setting. Our employee focused culture has been recognized and earned CARFAX the honor of being named as one of the "Great Places to Work" 8 times in a row by Washingtonian magazine and additionally by the Washington Post, and nationally by Glassdoor! Are you ready to join a winning team, be inspired daily, and have a blast while doing it? If so, take a detour from your daily grind and apply today!.Description:Internal Service Desk team provides a full range of networked computer support services to internal CARFAX employees and visitors. Service is provided face-to-face, via telephone, and electronically. Service desk analysts regularly work with other technical staff to support the overall infrastructure, systems, and processes necessary to operate a high availability, fast paced environment.The ideal candidate must be proficient at oral and written communication, must maintain good rapport with customers, must exercise skill in managing multiple concurrent tasks, and must show an aptitude to resolve support issues using sound troubleshooting methodologies.Job Functions: Build, install, secure, maintain and troubleshooting Linux desktops, laptops (some Windows and Mac), and mobile devices (environment is currently OEL 6.x and CentOS 7). Configure new and existing PC's, laptops, virtual machines as required using Carfax processes and procedures Maintain an inventory of hardware, software, purchase dates, warranty and registration information. Manage the hardware vendors (ie Dell, Lenovo, Apple, HP) to repair all service desk hardware equipment Provide accurate and creative solutions to customer's hardware and software problems to ensure user productivity. Research, resolve, and respond to questions received via telephone calls, internal ticketing system, visits, IM and email in a timely manner Support, and troubleshoot mobile devices and related tools using CARFAX processes and procedures. Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers. Participate in team projects that enhance the quality or efficiency of help-desk service. Assist technical staff to achieve team, department, and company goals Install and update software using IT internal tech stack. Assist with the ordering of hardware and software. Assist with new employee Orientation training in use of hardware and software Document support issues and resolutions Document support trends and opportunities Manage and maintain support tools and systems Build and manage VM workstations for end users Build, test, and deploy software packages to all workstations and laptops using desktop management tools. Respond after hour urgent calls from internal staff. Become a member of TEAM CARFAX and use CARFAX playbook.Required Qualifications: Minimum of three (3) years' experience building and support Linux OS based systems Detailed Red Hat Linux experience is a must. Scripting experience (Perl, VBS, shell, etc.) Three plus years of prior service desk experience A detailed understanding of Windows 7/10 Proficient in use and support of MS Office Excellent written and oral communication skills Time and project management skills Exceptional customer service is a MUST Ability to work efficiently and effectively as part of a team Aptitude to learn and support a variety of frequently changing applications and systems Basic understanding of networking and common hardware peripherals (routers, printers) Must be able to provide after-hours support as needed. Be part of on call rotation. Experience working with or supporting laptops is a MUST.Desired Qualifications: Detailed understanding and supporting of MAC OS Experience with Windows 2008/2012 Server is huge a plus. Experience with active directory tools is a plus. Basic understanding of databases is desirable. Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality. Must be self-motivated, detail oriented, be able to work effectively in a team environment. Three years of customer service experience combined with technical training Certification in Linux administration is a big plusPhysical Requirements: Ability to lift and carry 60 pounds (workstations, servers, printers, etc.)About CARFAXYou may know CARFAX as the company that has provided trusted vehicle information reports for over 30 years but we are so much more! CARFAX is on a mission to help millions of people shop, buy, own and sell used cars with more confidence. To do this we are constantly expanding our offerings, and stretching into new areas in order to provide needed, trusted assistance to consumers at all points of the car buying, ownership, and selling lifecycle. At CARFAX we invest in the growth of our employees and offer rewarding, creative, fast-paced work, as well as many other opportunities to challenge you in your career.
• Location: Columbia/Jeff City
• Post ID: 24735963 columbiamo