Posted: Saturday, April 22, 2017 6:43 AM
HELP DESK SPECIALIST This full-time position will maintain and monitor end-user workstations and productivity on local area network; perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements; provide support to staff on all company-supported applications; troubleshoot computer problems, determine source and advise on appropriate action; troubleshoot network printer problems; passing more complex end-user problems on to Network Administrator. Complete application project-based work. Will perform responsibilities in accordance with all company standards, policies and procedures. Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN). Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions. Installs, configures and maintains personal computers, Windows networks, file servers, network cabling, phone system and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment. Performs and/or assists with software and application installation and upgrades. Records required customer and problem information in the Track-It Ticket System. Updates tickets with appropriate journal entries of activities, and closes tickets with detailed resolutions entered upon completion of the job. Assists Network Administrator with plans and implementations of network security, including maintaining firewalls, anti-virus software, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users. Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Assist IT personnel in maintaining hardware inventory, warranty claims, software licensure tracking and distribution and end-of-life decommissioning of equipment. Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems. Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Assists personnel of other departments at Headquarters as well as globally as a computer resource in accordance to policy. Provides computer orientation to new and existing company staff. Assists Network Administrator in creating materials for end-user frequently asked questions (FAQs) as well as update and maintaining documentation and procedures. This includes creation of solutions documents in Track-It. Minimum Qualifications Associate's Degree in related field and 2-5 years of networking experience, or equivalent applicable work experience may substitute on a year-for-year basis. 1-2 years help desk experience. Ability to communicate technical information to nontechnical personnel. Ability to install, configure and maintain personal computers, networks and related hardware and software. Knowledge of computer and/or network security systems, applications, procedures and techniques. Ability to identify and resolve computer system malfunctions and operations problems. Skill in organizing resources and establishing priorities. Excellent verbal and written communication skills. Ability to learn and support new systems and applications. Preferred Requirements Familiarity and/or experience with Office 2016 and Office 365 in the Cloud. Basic understanding of SharePoint in the Cloud. Basic PowerShell knowledge. A+ certification a plus. Knowledge of Excel including VB scripting a plus.
• Location: Columbia/Jeff City
• Post ID: 24806983 columbiamo