Posted: Tuesday, May 9, 2017 1:41 AM
Job Title- Desktop Support Technician Location- Columbia MO Position type- Hourly Contract Duration- Long Term Contract Rate- $25-30/US Dollars Per Hour (depending on experience) Job Description We are looking for a rock star Technical Support Technician to join our team. In this role you will be responsible for a wide array of support services encompassing basic computer hardware refreshes of desktop and laptop computers, software deployments, end user training, system troubleshooting, telephony and in some cases server administration. Expert level training/mentoring will be provided by company to ensure that you are successful in the role. Candidate will need 10+ years of technical support experience and have had previous deskside technician support experience Proactive attitude and ability to interact with executive level as needed Office 365 experience preferred ITSM experience preferred 10+ years of experience in implementing, troubleshooting and supporting end user technologies & services in medium to large sized environments 10+ years of Windows OS administration, configuration and troubleshooting experience Experience with Microsoft SCCM Airwatch or equivalent MDM experience with managing mobile devices, configuring mobile policies and deploying mobile applications In depth knowledge of key technologies including Enterprise Mobility, Office 365, Collaboration, Messaging, Video Conference equipment and Unified communication Good working knowledge of Active Directory Responsibilities:Monitor, update and maintain tickets in defined ticketing systemRespond to tickets, contact users and plan workloadTake ownership of the issue from end to end- from creation through the whole process and then through the resolution to ensure that issue has necessary follow through with end userUpdate tickets with the latest statusEscalate the ticket to the correct group if the incident cannot be resolvedSign-off closed tickets with the user to include follow up specifically to the end userClose tickets that have been resolvedIdentify Interrupts and escalate as needed, monitor where possible and resolve issues during emergency outagesImaging and Deployment support of PC and mobile device hardwareSetting up the computer(s), monitor(s), mobile device(s)Maintain physical presence at designated service locations to support end usersSoftware installation (based on standard software image and guidelines)Set-up in accordance with documentation.Troubleshoot software in the Standard Software image and 3rd party applicationsRoutine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.Training end users on how to operate the equipment as requestedCheck to see if paper and toner is adequate. Refill, stock and change as necessary.Check to see if equipment is operational (no paper jams, power is on and general health Check and troubleshooting simple issues and escalation of complex issues to appropriate employeesCheck stock levels of standard equipment; notify Asset Management team when stock levels are low or order as defined by managementConference room sweeps to verify Video Conferencing cabling, equipment settings as per defined checklistHardware management to include, but not limited to -Change out hardware components as requested and perform basic data transfers from old hard drive to new hard drive as neededAbility to identify whether a failure exists and adequately describe the failure to the repair center or manufacturer.Receive and asset tag equipment based on the process to include, but not limited to: Laptops, Desktops, Printers, Servers and Misc. Equipment as requiredSoftware Management to include, but not limited to: Virus, spyware and adware check and cleanup as neededIn depth troubleshooting of software and hardware issuesSecure password management for any and all provided passwordsSupport access to corporate network/wireless and applications both on network as well as over VPN.Coordinate execution of tasks with guidance from Service Desk representativesManage IT inventory of stock in house, such as moving, sorting, cleaning, stocking etc. Executive SupportProvide white glove support for senior executivesMust have the ability to resolve complicated technical issues under pressureMust have the ability to explain complicated technical problems in terms non-technical people can understandMust be confident and assuringMust be forward thinking and address issues before they become a problem Company Description: ACT Professional Solutions is one of the premier recruiting and staffing companies in America. By focusing on core values, trust, and integrity, we provide exciting employment opportunities in the area of Information Technology. Our recruiters have over 50 years of combined experience in building long lasting relationships and successfully matching skilled professionals with employers.
• Location: Columbia/Jeff City
• Post ID: 25634323 columbiamo